Dear Globe,
WTF. I was saving up to get a Sun Cellular broadband modem because it has unlimited one day internet for P50. With that, at least, I wouldn't worry so much over dropped signals and having to pay P5 each time I connected even if the connection sucked. With you I was paying P5 each time I connected whether or not I spent the full 15 minutes or the signal dropped and disconnected me after one minute. Do you know how much that adds up when you have something to do on the internet and your connection sucks?
Yes, you say it's only P20 for an hour. That's if the connection doesn't fluctuate and disconnect and is fast. Sometimes I get charged as much as P50 within an hour because of your bad connection. 10kpbs, you have got to be kidding me. With your connection, I am always better off paying P25 for two hours at an internet cafe... I pay only P5 more, get twice the time, get more done, and don't worry about bad connections. Your service really really sucks, and your people just mouth platitudes and reassurances. I don't even believe them anymore. I don't even make customer complaints anymore. Nothing comes of it.
The problem is that someone like me, who only rents a room here in Manila, can't really afford DSL. I can't even imagine the billing nightmare that would present each time I moved to another boarding house. But I blog, and my job also necessitates an internet connection in case of emergencies and me needing to check in on work while at home, or out of town. So I got your broadband... cheap, portable and versatile. Only it is costing me more than I ever bargained for. Don't get me wrong, there are good days. The wee hours of the mornings on weekends, for example, when no one else is up. Then your signal shoots to the full 3 mbps. The only problem is, I have to wait until that time in order to surf properly. You mean to say, I shouldn't sleep anymore just to take advantage of that good signal?
I was happy when SuperSurf50 came out. Ah, at last, I said, this will cut down on my expenses. I am already spending around P50 a day on internet anyway. So I registered. It was fun, the first time I registered, even though I really only spent the amount of time I'd have normally spent P50 for. At least I didn't need to count the number of times I had to click the connect button again.
"Sorry, you are not registered to Globe Tattoo SUPERSURF. For 1day unlimited internet surfing, txt SUPERSURF50 to 8888, P50. For 5days, txt SUPERSURF220 to 8888, P220. Shld maintain P5 to use the svc. For help, txt SUPERSURF HELP to 8888 for FREE."
The problem is, that was last night. Until now I am still getting the same problem. And your signal right now is dismal... 15 kbps, you must seriously be kidding me. I do not want to connect to that, with my last P70. It'd eat up my remaining balance in no time. But you are not letting me register to SuperSurf50 either.
I've been a Globe user for over five years now and do feel some loyalty towards you, which is why I bought your Globe Tattoo, but I keep thinking I should have gone and bought Sun Cellular broadband instead of getting up false hopes, because your internet is running me into the ground.
P.S. I did the screenies and composed this blog post offline. Even then, just uploading the screenies, copy-pasting the text, saving and publishing it took me more than 15 minutes! That's already P10 off my remaining P70.
Update: (May 5, 2010)
Well, finally, Globe. I've been able to register to Supersurf50 without a hitch. Though signal still fluctuates, I'm not so worried about my connection anymore. Thank you for fixing that. It gives me hope.
This entry was posted
at Saturday, May 01, 2010
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